Returns & Exchanges
We hope you enjoy your Jazari purchase, and will happily exchange or return any products sent to you that are damaged, defective, or materially different with 14 days, provided you follow the proper exchange/return procedure.
All SALE purchases are final sale and cannot be exchanged or returned.
If you are not satisfied with your purchase for any reason related to a Jazari error, you may return an eligible item for a 100% exchange, within two week of the shipment receive date, provided you follow the proper return/exchange procedure and eligibility guidelines as described below in the "Returns and Exchange Procedure" section.
Exchanges received after two weeks are subject to a $10 re-stocking fee for each item. Exchanges are processed within 10 business days of receipt. You will be responsible for the shipping costs both ways unless we are at fault for shipping a wrong or defective item.
Exchanges will not be accepted after 30 days of the shipment receipt date.
If you receive an item that is damaged, defective, or materially different, you may return an eligible item for a 100% exchange or refund, including the original shipping charges and taxes, within two weeks of the shipment receive date, provided you follow the proper return procedure and eligibility guidelines as described below in the "Returns and Exchange Procedure" section. Additionally, in case of an exchange in this situation, we will ship you the exchanged item free of shipping charges in UPS/FedEx Ground shipping method. Returns/Exchanges received after two weeks are subject to a $25 re-stocking fee for each item. Returns/Exchanges are processed within 10 business days of receipt of the returned item at Jazari Inc. Return shipping charges cannot be refunded. Please note that, following situations are NOT considered by Jazari to be materially different or defective and are not eligible for a 100% refund or exchange under this section:
- Color is either lighter or darker than what you expected. Since, our hair is natural and unprocessed there may be variations in color between different bundles of hair. We try our best to sort the hair into similar group of colors (Natural Black, Natural Dark Brown), but we cannot guarantee an exact match.
-The texture is too wavy/curly or less wavy/curly than what you expected. Since, our hair is natural and unprocessed there may be variations in texture between different bundles of hair. We try our best to sort the hair into similar group of textures (Natural Straight, Wavy, and Curly), but we cannot guarantee an exact match.
-The texture is too straight or less straight than what you expected. Our straight hair texture is really straight and sometimes it can be silky straight. Since, our hair is natural and unprocessed there may be variations in texture between different bundles of hair. We try our best to sort the hair into similar group of textures (Natural Straight, Wavy, and Curly), but we cannot guarantee an exact match.
-The ends are too dry or split ends. Since, our hair is natural and unprocessed there may be variations in texture between different bundles of hair. We try our best to send healthy bundles, but you may see split ends just like the natural hair on a person's head. We do not trim the split ends. We leave this up to the customer, most people like the completely natural look with variations in the end, while the others like to trim the base at an even length.
(c)Time Limit and Right of Refusal:
Refunds and exchanges will not be accepted after 14 days of the shipment receipt date. Jazari has the right to refuse the return/exchange of any hair good based on the following reasons:
1. The merchandise must be returned/ exchanged in its original state. We cannot accept hair pieces that have been used or worn, have loosened curls, have visible tangles, have visible hair products, have been bleached, or colored, or chemically processed, or emits odors, or the wefts have been cut into pieces, or the hair length or volume is trimmed by cutting.
2. The merchandise is damaged.
3. Pieces of the products are missing
4. It is past the acceptable return time of 30 days
5. Original tags and packaging are missing or damaged.
6. Proper Return Procedure as mentioned in this section is not followed by the customer.
Returns and Exchange Procedure:
At Jazari, returns and exchanges are simple, easy and quick. Our Customer Service Center will personally guide you over the phone to assist you with your returns and exchanges. All you have to do is to follow the authorized Returns and Exchange Procedure as described here, for an eligible return of exchange.
After receiving your item(s), open the box and visually examine the product to verify if you have received the color and texture you have ordered. You can gently take the hair our of the hair-net without detaching it from the box. At this stage you should be able to determine if the products you have received is damaged, defective or materially different that what you have ordered. If so, do not detach the hair from the box, or discard the box. The box has important batch identification information that is needed to process a return or exchange.
Call our 1-888 Customer Service Number printed at the back of the box and published at our website with your detailed order information and package information available with you. Our Customer Service associate will then create a Return Merchandize Authorization (RMA) for an eligible return or exchange and guide you through the Return and Exchange procedure over the phone.
Your Return or Exchange request cannot be accepted without an approved RMA by our Customer Service Center. Please do not ship back any purchased item to any address obtained from our website, documents or packaging without contacting our Customer Service and obtaining and RMA first. Refunds will be credited to the original form of payment. If the original form of payment is a credit/debit card which is not available, then a merchandise credit will be issued.